RETURN POLICY

Returns, Exchanges & Refunds Policy

GUARANTEE TO YOU

(a) Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped.

(b) The status of your returned item will be emailed to you through every step of the process.

(c) We strive to ensure your complete satisfaction with our custom-made jewelry. However, if you wish to return your custom piece, please be aware of the following terms:

• Restocking Fee: All returns of custom-made jewelry are subject to a restocking fee.
• Condition: Items must be returned in their original condition.
• Timeframe: Returns must be initiated within 30 days of purchase.

REPAIR POLICY

To request a repair, please use our Return Form in our chatbot and be sure to include:

• (a) Contact name
• (b) Telephone number
• (c) Proof of purchase (e.g., order confirmation or receipt)
• (d) A brief description of the problem

(e) Upon receipt of the above information, we will assess and authorize the repair.

(f) For items purchased within the last six months, repairs are free of charge.

(g) For purchases over six months old, additional fees based on labor and material costs may apply.

(h) All repairs are subject to additional shipping charges.

(i) Services include resizing and cleaning.

RETURNS

(a) Insuring your return shipment for its full purchase value is strongly recommended.

(b) Ensure returns are securely packaged.

(c) Items must arrive in the condition they were received.

(d) Missing a diamond report incurs a R1500 replacement cost.

(e) For security, do not write "LoveFineJewelry" on the outside of the box.

AFTER YOUR RETURN IS RECEIVED

(a) Returns are processed weekdays within 24–48 business hours of receipt.

(b) You will receive a confirmation email once processed by our Quality Assurance team.

CANCEL OR CHANGE AN ORDER

(a) To cancel or change an order, call +27 21-0130-230 or use our live chat. We can accommodate changes before shipment confirmation. Some changes may delay shipping.

(b) Special orders or shipped items cannot be canceled. If already shipped, contact us for a return setup.

REFUNDS

(a) Refunds are accepted within 30 days of purchase if:

• (b) Goods are unused, undamaged, and unaltered.
• (c) Earrings and body jewelry are excluded for hygiene reasons.
• (d) Items must be returned with original packaging, warranty cards, and boxes.
• (e) Proof of purchase is required.
• (f) Custom-made jewelry is non-refundable (Consumer Protection Act No. 68 of 2008).
• (g) Handmade and personalized items cannot be returned.

EXCHANGES

(a) You may exchange your item within 30 days of purchase. Terms above apply. Gift card options are available.

DEFECTIVE GOODS

(a) Defective items due to manufacturing faults may be returned within 6 months of purchase, provided:

• (b) Items were used for their intended purpose.
• (c) Items were properly cared for.

LATE OR MISSING REFUNDS

• (a) First, check your bank account again.
• (b) Then contact your credit card company.
• (c) Then contact your bank—processing time may vary.
• (d) If you’ve done all this and still haven’t received your refund, please contact us.

WATCHES

(a) Must be returned with the guarantee book, watch box, and any removed links.

(b) Refunds are based on the original purchase price.

(c) If only part of an order is returned, only that portion is refunded.

INTERNATIONAL RETURNS AND EXCHANGES

(a) Returns and exchanges are accepted internationally.

(b) The above terms and conditions apply.

CANCELLATION POLICY

(a) If your order hasn’t shipped, you may request a cancellation via info@lovefinejewelry.com.

(b) If the order has shipped, return the unopened package for a refund.

(c) Refunds for cancellations are discretionary and apply to product value only.

(d) Customer feedback is taken seriously to improve our service and products.

UNETHICAL ORDER & CANCELLATION POLICY

(a) Orders placed through unethical means, technical glitches, or offer abuse will be canceled.

(b) No refund will be granted in such cases.