Life Time Warranty

Ring Maintenance & Warranty Policy

Professional Cleaning and Maintenance
Keeping your diamond and wedding ring professionally cleaned and maintained is essential for its longevity.

Ring Resizing: Depending on the design, rings can typically be resized only 2–3 times in their lifetime.

Ring Cleaning: Customers who have purchased a ring from us are entitled to free professional cleaning once every 12 months.

Valuation Certificate Upgrade: To remain current with market values, valuation certificates should be updated every 2 years. This service costs ZAR R500 and is available only to the original purchaser. Insurance companies require the original ring and a copy of the current valuation certificate to process renewals.

Free Repair & Restoration

You can request an appointment via our Return Form by selecting Repair & Resize or Restoration. Choose your preferred day and time from the available slots.

All repairs and restorations are generally completed on the same day. Goods must be shipped at the client’s expense. Annual restoration, repairs, and resizing are free. For any inquiries, please contact us directly.

Inspection and Warranty

LoveFineJewelry is not liable for loss of the main diamond. We strongly recommend cleaning and inspection every 12 months or after any impact or damage.

This service is complimentary and can help prevent stone loss and extend your ring’s lifespan. Complimentary services and manufacturer warranties are available only to the original purchaser.

Any third-party service, including resizing or repair, voids the manufacturer’s warranty.

Returns and Custom-Made Items

All our diamond rings are custom-crafted to order. Therefore, returns and refunds are not permitted under Section 20 of the Consumer Protection Act (Act No. 68 of 2008), which applies to custom-made and personalized items.

While refunds are not possible, we will always do our best to accommodate necessary modifications or repairs under our warranty terms.

IMPORTANT: To maintain your lifetime warranty and continue receiving free annual cleaning and inspection services, each ring must be booked in once every 12 months.