SHIPPING POLICY

SHIPPING AND DELIVERY POLICY

(a) Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

(b) We deliver our products through our trusted courier partners.

(c) When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please refer to your tracking information to get an estimate on when you will receive your item(s). 

(d) If your item does not arrive please contact us at our email: info@lovefinejewelry.com. We will raise an investigation with our couriers. 

INSURED SHIPPING

(a) Your order will be delivered by our trusted caraer. Delivery time may vary depending on your address location. You will be notified when your package leaves our premises and a tracking number will be sent to the email address that you provided during your purchase. All our packages are insured during transit. Please make sure that you will be available to accept your package at the time of delivery. lovefinejewelry does not take any responsibility for lost or stolen packages after delivery. If your package has been returned to us after 3 unsuccessfully attempts to deliver due to unavailability, lovefinejewelry reserves the right to charge the customer for the re-delivery costs.

(b) If you have not received a tracking number, please check your spam/junk folder as well. If you don’t know your tracking number or if the status for delivery has not changed for several days on the carrier’s website, please contact our customer support team so that they can look into the matter for you. In case of any problems, lovefinejewelry will be in contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible.

(c) Please check your parcel before you accept the delivery. If your package has been damaged in transit, reject the receipt of it and file a claim with the carrier immediately.

SHIPPING INTERNATIONAL/SOUTH AFRICA

(a) Ordering from the lovefinejewelry means that you can choose the location that you would like your parcel delivered to.

SOUTH AFRICA

(a) Purchases on lovefinejewelry will be delivered to your doorstep for free during office hours.

(b) Deliveries are made Monday to Friday, 8 a.m. – 5 p.m.

(c) In general, your order will be delivered within 3 to 10 working days, after dispatch. 

INTERNATIONAL

(a) Purchases on lovefinejewelry will be delivered to your doorstep for free.

(b) Deliveries are made Monday to Friday, 8 a.m. – 5 p.m.

(c) In general, your order will be delivered within twelve to fourteen working days, after dispatch. 

SHIPPING INTERNATIONAL/SOUTH AFRICA

(a) Should the item be out of stock, our customer services team will contact you. 

(b) items needing resizing or makeups will take twelve to fourteen working days
On delivery, you will receive a delivery note showing the date and time for you to sign acceptance. 

(c) You will receive a detailed tax invoice by email showing the product price details, the delivery fees (if applicable), Value-Added Tax (VAT) and the amount debited from your payment card or EFT payment.

(d) You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification.

(e) Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

(f) Should no-one attend the time of delivery, the driver will keep the products and leave a notice.

(g) The driver will try to contact you to make new arrangements for delivery or collection.

(h) We reserve the right to charge an additional delivery fee should it be required.

(I) Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

(j) All orders will be delivered with a copy of your invoice and for all jewellery items over R5000 an lovefinejewelry valuation certificate will be issued.

(k) lovefinejewelry offers secure shipping through our trusted partners for your security. Items are shipped during business hours.

(l) Please confirm that the item you would like to purchase can be shipped to your country before completing the transaction.

(m) local charges such as tax, VAT, custom duties and clearance charges are for your account.