LIFE TIME WARRANTY

Making sure your diamond and wedding ring are professionally cleaned and maintained is important for its longevity.

Ring resizing: Certain rings, depending on their design, can be resized only 2-3 times in the ring’s lifetime.*

Ring Cleaning: This maintenance service is offered to all customers who have purchased a ring from us, the service can be requested free of charge every 12 months.

VALUATION CERTIFICATE UPGRADE: To keep up to date with changes in the Jewellery market you need to have your items valued at least every 2 years, this service is not free and the amount of  ZAR R500 will be charged to renew the valuation certificate. The update of valuation certificate it can only be requested by the person who made the payment.

NOTE: Under request of the insurance companies in order to renew the valuation certificates, the original diamond ring or wedding ring must be presented with a copy of the valuation certificate in our office.

FREE REPAIR & RESTORATION

You can request an appointment by going to the return form on LoveFineJewelry and selecting REPAIR & RESIZE and the RESTORATION.  

Select the day and time from the available dates in the return form.
All repairs and restorations are normally carried out the same day.

NOTE: All goods shipped at the client’s expense, and we will arrange  the free annual restoration or any repairs and resize.
For any information do not hesitate to contact us.

LoveFineJewelry will not be held responsible for lost of the main diamond.

We recommend having your diamond ring cleaned and inspected every twelve months or if it undergoes any potential trauma.

Inspections may help prevent the loss of a stone and extend the life of your ring, This cleaning and inspection service is free of charge.

The manufacturer warranty and complimentary services are available only to the person who purchased the covered product from LoveFineJewelry.

Maintenance, repair, sizing or other service performed by someone other than LoveFineJewelry will void your manufacturer warranty.

Due to the nature of our business and the fact that all diamond rings are crafted to order and according to your requested specifications, purchased items cannot be returned and money cannot be refunded. Section 20 of the Consumer Protection Act (Act No. 68 of 2008) provides for special

circumstances under which goods cannot be returned.
These circumstances apply to hand-made and customized goods such as tailored clothing, custom-cut curtains or carpets, personalized gadgets, or jewellery made to order.

While your item cannot be returned for the refund we will do our best to accommodate your modification or repair and in accordance with our warranty.

IMPORTANT: Please note that to keep the lifetime warranty active as well as the free cleaning and inspection service, every ring need to be booked in every 12 months.